If your purchase is declined when trying to pay with your Nordea Business Card, there may be several reasons.
1. The company does not have enough available to spend
If the company has used its available credit, card purchases may be declined.
Only company administrators can see how much the company has Available to spend. As a card user, you can see your Monthly spend limit and how much you have left to spend on your card.
Solution: Contact your company administrator to check how much the company has Available to spend.
2. You have reached your monthly spend limit
Each card can have a Monthly spend limit that determines how much can be spent during a calendar month.
If you have reached your Monthly spend limit, additional purchases will be declined even if the company still has Available to spend.
Solution: A company administrator can increase or remove the Monthly spend limit if needed.
In the Nordea Business Card app or in Nordea Business Card on the web, you can see your Monthly spend limit and how much you have left to spend on your card.
Example
If your Monthly spend limit is SEK 5,000 and you have already spent SEK 4,000 during the month, you have SEK 1,000 left to spend. If you try to make a purchase of SEK 1,500, the purchase will be declined because it exceeds the amount you have left to spend.
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