As an administrator, you can order both physical and virtual cards for users via the web.
Order a card
Go to Teams & Cards.
Select the user you want to order a card for.
Click Add card.
Choose the type of card you want to add:
Virtual card – available instantly and can be used with Apple Pay or Google Pay.
Physical card – available digitally straight away and can be added to Apple Pay or Google Pay and used while you wait for the physical card to arrive.
Enter a Card label if you want to name the card. This is optional.
Set a monthly spending limit if you want to limit how much can be spent with the card. This is optional and can also be set later.
Continue and complete the order.
Virtual card
A virtual card is available instantly and can be used as soon as it has been added.
The card can be used for online purchases and added to Apple Pay or Google Pay for contactless in-store payments.
Physical card
Once a physical card has been ordered, it becomes available digitally straight away. You can add the card to Apple Pay or Google Pay and start using it for contactless payments before the physical card arrives.
The physical card is delivered within approximately 7 business days, but may take up to 14 days depending on circumstances. It can then be used for both in-store and online purchases.
If you need a new or replacement card
A user can only have one physical card at a time. If the user already has a physical card, the existing card must be terminated before a new physical card can be ordered.
This applies, for example, if the card has been lost and needs to be replaced.
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