If you wish to terminate your Nordea Business Card agreement, it's important to understand that different terms apply depending on whether you want to terminate your credit facility or close the service entirely.
The terms for termination are outlined in both the general terms and conditions and the separate credit agreement.
General terms and conditions
The general terms and conditions (Terms of Use / Master Service Agreement) govern the use of the Nordea Business Card platform, account, and card services.
These terms are accepted during the company's registration and identity verification (KYC) process and apply throughout the customer relationship.
You can find the legal terms and conditions in the Nordea Business Card app under Profile → Legal terms and conditions.
Credit agreement
If your company has been granted credit, the Card Credit Agreement outlines the terms and conditions relating to:
Credit terms and credit limits.
Repayment methods.
Interest rates and fees.
If you only wish to terminate your credit facility, an administrator must contact Nordea Business Card support via chat or email at support@businesscard.nordea.com.
Important: Freezing or terminating your company's physical or virtual cards does not automatically terminate the credit agreement.
Final invoice and outstanding balance
When your company chooses to terminate its credit facility or close the service entirely, a final invoice will be issued for any outstanding balance.
The final invoice includes:
Any outstanding credit balance.
Any reserved amounts that need to be settled.
Please note: The payment terms and due date are specified on the final invoice.
Payment should be made via Bankgiro in accordance with the instructions on the invoice.
How do I request termination of my agreement?
Contact Nordea Business Card support via chat or email.
Specify whether you wish to terminate your credit facility or close the service entirely.
Our support team will guide you through the termination process.
If there is an outstanding balance, a final invoice will be issued with payment instructions.
Need help?
Do you have questions about your agreement or wish to terminate Nordea Business Card? Contact us via the chat in the bottom-right corner or email support@businesscard.nordea.com.
We're happy to help!