This guide will help you handle missing, lost, or undelivered cards in Nordea. It explains how to terminate old cards, order replacements, and manage different delivery address options. The guide also includes information about costs and practical tips.
1. How to replace a missing or lost card
If you need to replace a missing or lost card:
Open Teams & Cards in Nordea.
Select the user whose card needs to be replaced.
Go to Card Settings and select Terminate Card to terminate the old card.
Once the old card has been terminated, order a new card from the same view.
Please note: Only administrators can order new cards. This applies to both physical and virtual cards.
2. What should you do if a physical card has not been delivered?
Delivery issues caused by the address
If the card has not been delivered and you suspect that the company name is missing from the mailbox, you should:
Order a new card via Card Settings.
Make sure the company name is clearly displayed on the mailbox if the card is being delivered to a company address. This minimizes the risk of delivery issues.
Please note: If the card is being delivered to a home address, the company name must be removed from the delivery address when placing the order.
3. Is there a cost to replace a card?
No, Nordea does not charge a fee for replacing cards that have not been delivered or cards that are terminated for security reasons.