If an employee has left the company or no longer needs to use their Nordea Business Card, you'll first need to terminate their card before removing the user.
Step 1: Open the user
Log in to Nordea.com.
Go to Teams & Cards.
Select the user you want to remove.
Step 2: Terminate the user's card
Open Card settings.
Select Terminate card.
Confirm that you want to terminate the card.
Note: If the user has multiple cards, all cards must be terminated before the user can be removed.
Step 3: Remove the user
Once all of the user's cards have been been terminated, the Remove user option will appear at the bottom of the user's profile page.
Frequently asked questions
Why can't I remove a user?
Make sure the user doesn't have any active cards. All of the user's cards must be terminated before the user can be removed.
Can I reactivate a terminated card?
No. A terminated card cannot be reactivated. If the user needs a new card, you'll need to order a new one.
Can I remove a user without terminating their card?
No. All of the user's cards must be terminated before the user can be removed.
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