If you've lost your Nordea Business Card, you should freeze the card immediately. If you find the card again, you can easily unfreeze it and continue using it.
Freeze your card in the Nordea Business Card app
Open the Nordea Business Card app.
Go to My card.
Select Card settings.
Select Freeze card.
If you find the card again, you can unfreeze it from the same view.
Freeze a card on the web
An administrator can also freeze a user's card in Nordea Business Card on the web.
Log in to Nordea Business Card on the web.
Go to Teams & Cards.
Select the user who has lost their card.
Select the card.
Open Card settings.
Select Freeze card.
From the same view, an administrator can also:
Terminate the card.
Order a new card.
Enable or disable online purchases.
Order a new physical card
If the card cannot be found, an administrator must first terminate the existing physical card before a new one can be ordered.
Log in to Nordea Business Card on the web.
Go to Teams & Cards.
Select the user.
Select the lost card.
Open Card settings.
Select Terminate card.
Go back to the user and select Add card to order a new physical card.
Once a card has been terminated, it cannot be reactivated, even if you find it later.
Frequently asked questions
Can I use the card again if I find it?
Yes. If the card has only been frozen, you can unfreeze it and continue using it.
If the card has been terminated, it cannot be reactivated.
When should I order a new card?
If you don't think you'll find the card again, an administrator should terminate the existing card and order a new physical card.
What's the difference between freezing and terminating a card?
Freezing a card temporarily prevents it from being used. You can unfreeze it if you find the card again.
Terminating a card is permanent. Once terminated, the card cannot be used or reactivated.
Need help?
Contact us via the chat in the bottom-right corner.
We're happy to help!