If you've lost your Nordea Business Card, you should freeze it immediately.
If you later find your card, you can easily unfreeze it.
Freeze your card in the Nordea app
Open the Nordea app.
Go to My card.
Select Card settings.
Tap Freeze card.
If you find your card again, you can unfreeze it from the same screen.
Freeze your card on Nordea.com
A company administrator can also freeze a card on Nordea.com.
Log in to Nordea.com.
Go to Teams & Cards.
Select the user.
Select the card.
Open Card settings.
Click Freeze card.
From the same screen, an administrator can also:
Terminate the card
Order a new card
Enable or disable Online transactions
Order a new physical card
If the card can't be found, an administrator must first terminate the existing card before ordering a replacement.
Log in to Nordea.com.
Go to Teams & Cards.
Select the user.
Select the card.
Open Card settings.
Click Terminate card.
Click Add card to order a new physical card.
Frequently asked questions
Can I use my card again if I find it?
Yes. If the card has only been frozen, you can unfreeze it at any time.
When should I order a new card?
If you don't think you'll find the card again, we recommend that a company administrator terminates the card and orders a new physical card.
Need more help?
Can't find the answer you're looking for? Click the chat icon in the bottom-right corner and we'll be happy to help.