If you notice a transaction that you don't recognize, it's important to act as soon as possible. Follow the steps below and we'll help you investigate the transaction.
Before contacting us
First, check whether you can identify the transaction. It could, for example, be:
A subscription or recurring payment.
A purchase where the merchant name shown on the transaction differs from the company's name.
A purchase you made but don't immediately recognize.
If you still don't recognize the transaction
1. Freeze your card
Freeze your card immediately in Nordea Business Card to prevent further unauthorized purchases.
Go to your card and select Card settings → Freeze.
2. Contact us
Contact our support team via chat, phone, or email as soon as possible.
Chat is always open. We respond during our regular opening hours, 09:00–17:00.
Phone: +46103440300 (open 10:00–16:00).
Email: support@businesscard.nordea.com.
3. Provide information about the transaction
To help us investigate, please provide:
The last four digits of the card.
The transaction in question.
The date and time of the transaction.
The more information you can provide, the faster we can assist you.
What happens next?
Once we've received your report, we'll start investigating and get back to you when we have an update.
Frequently asked questions
Should I terminate my card immediately?
No. Start by freezing your card. This temporarily blocks the card while the transaction is being investigated. If the transaction turns out to be unauthorized, we'll help you with the next steps.
What if I recognize the transaction later?
If the transaction turns out to be valid, you can unfreeze your card and continue using it as usual.
Need help?
Contact us via the chat in the bottom-right corner.
We're happy to help!