This guide explains what to do if your Nordea Business Card is lost, missing, or has not arrived. You can freeze a card temporarily, terminate it if necessary, and order a replacement.
What should I do if my card is lost or missing?
If you cannot find your card, we recommend freezing it first. This prevents the card from being used while you look for it.
In the Nordea Business Card app:
Go to Cards.
Open Card settings.
Select Freeze card.
If you find the card again, you can unfreeze it and continue using it.
If you are certain that the card is lost, terminate it and order a replacement.
As an administrator:
Open Teams & Cards in Nordea Business Card on the web.
Select the relevant user.
Open the card and go to Card settings.
Select Terminate card.
Once the old card has been terminated, order a new card for the user.
Please note: A terminated card cannot be reactivated.
What should I do if a physical card has not been delivered?
If the expected delivery time has passed and the card has not arrived, check that the delivery address is correct before ordering a replacement.
If the card is being delivered to a company address, make sure the company name is clearly displayed on the mailbox.
If the card is being delivered to a home address, remove the company name from the delivery address when placing the order.
An administrator can then terminate the undelivered card and order a new physical card for the user.
Who can order a replacement card?
Only administrators can order cards for users. This applies to both physical and virtual cards.
A user can have a maximum of one physical card at a time. The existing physical card therefore needs to be terminated before a new physical card can be ordered.
Is there a cost to replace a card?
Nordea Business Card does not charge a replacement fee for cards that have not been delivered or that need to be terminated for security reasons.